We accept returns and offer exchange services.

If you are dissatisfied with your purchase of shoes or if the size is not suitable, you may request a return or exchange within 14 days of purchase.

To ensure a smooth process for returns and exchanges, please make sure the returned items are in perfect condition, unworn, and include the original invoice.

If there are any quality issues with the shoes you purchased, please contact us immediately, and we will provide you with a replacement or a full refund.

The refund will only cover the cost of the merchandise. Please note that all return shipping fees are non-refundable, and the customer will be responsible for the return shipping costs.

The date of refund processing will be determined by the credit/debit card company. For the exact date of the refund being credited, please directly contact your credit/debit card company.

Please send the items you need to return to the following address: NO. 22-G, JALAN RAHMAT 4, TAMAN MALIM JAYA, 75250 MELAKA.

To initiate a return or exchange, please contact us via WhatsApp (+6010-6565 980).

We offer you a 365-day extended warranty service.

If you discover any quality issues with our product (excluding natural wear and tear on the outsole) within 365 days of purchase, we will provide free repairs or replacements unconditionally.

This extended warranty service is our firm commitment to product quality and customer satisfaction.

We aim to make your shopping experience more reassuring, and no matter when or where, we will do our utmost to provide you with the highest quality after-sales service.

For more details about our warranty policy, please feel free to contact our customer service team (+6010-6565 980).

To assist you in choosing the right shoe size, we provide a size conversion chart.

Sizes may vary slightly between different brands and shoe models, so we recommend referring to our size conversion chart before making a purchase.

To measure your foot size, place your foot on a piece of paper, trace the outline with a pencil, and then measure the length and width of your foot using a ruler.

Compare your measurements with the size conversion chart to find the most suitable size for you.

If you have any doubts about selecting the right shoe size, feel free to contact our customer service team (+6010-6565 980), and they will be happy to provide size recommendations and assistance.